Terms of Service

Last updated: 20 September 2026

These terms govern your use of TrainerCycle, a training app provided by Stars and Stiles Ltd, trading as TrainerCycle ("we", "us"), a company registered in England and Wales (company number: 14294081, registered office: 19 Ermine Street, Broughton, Brigg, DN20 0AH, England). By creating an account or subscribing, you agree to these terms.

The service

TrainerCycle provides structured cycling and strength training tools, including a workout builder, live Bluetooth trainer control, training plans, and ride history. Access to most features requires an active paid subscription.

Subscriptions and billing

The first subscription on any account includes a 7-day free trial — you won't be charged anything during this period. This applies once per account: if you've previously had a trial (including if you cancelled and are resubscribing), a new subscription starts as paid immediately, with no further trial.
If you don't cancel before the trial ends, your card is charged £4.99/month automatically, and billing continues monthly in advance until cancelled.
You can cancel at any time from your account (via the billing portal linked from Settings). Cancel during your free trial and you won't be charged anything at all. Cancel after your trial has converted to a paid subscription and it takes effect at the end of your current billing period — you keep access until then.
If you subscribe through the Google Play app, payment, renewal, cancellation and refunds are handled by Google Play under its terms: manage or cancel in the Play Store under Subscriptions. Cancelling there stops future renewals, effective at the end of the current period.
We don't offer pro-rata refunds for partial billing periods once a charge has been made.

Your right to cancel: if you're a new subscriber getting the 7-day free trial, no payment is taken during it, so you're free to cancel at any point in that window without being charged anything. Once your trial converts to a paid subscription (only if you don't cancel beforehand), or if you're on a paid subscription immediately because you've had a trial before, you can cancel at any time, effective at the end of your current billing period as described above.

Your account

Your account is personal to you — please don't share access or resell it.
You're responsible for keeping your sign-in secure.
We can suspend or terminate accounts that breach these terms.

Health and safety

TrainerCycle is a training tool, not medical advice. Consult a doctor or qualified professional before starting any new exercise programme, especially if you have an existing injury or health condition. Any strength routine described as supporting rehabilitation (such as the Knee & Hip Support session) is general guidance only, not a substitute for professional physiotherapy — stop immediately if something causes pain, and follow your own physio or doctor's advice over anything in the app.

You use connected equipment (trainers, heart rate straps, and any other Bluetooth devices) at your own risk. We aren't responsible for the performance, safety, or condition of your own hardware.

Third-party services

Some features rely on third parties (Google for sign-in, Stripe for payment, Strava if you choose to connect it). Your use of those services is also subject to their own terms.

Liability

To the extent permitted by law, our liability to you is limited to the subscription fees you've paid in the 12 months before a claim. We're not liable for indirect losses, or for issues arising from your own equipment or third-party services.

Intellectual property

The TrainerCycle app, its design, and its content belong to Stars and Stiles Ltd, trading as TrainerCycle. The training and ride data you create remains yours — you can export it (TCX, CSV) or ask us to delete it at any time.

Changes

We may update these terms occasionally; if we make a material change, we'll update the date at the top of this page.

Governing law

These terms are governed by the laws of England and Wales.

Contact

Questions about these terms can be sent to support@trainercycle.com.